Customer Experience & Communications (Intern)

About Our ProjectInnovamat is an educational organization focusing on math learning. Its mission is to help improve how this science is taught by offering resources, training, and research to the educational community.Since its founding in 2017 in Barcelona, Innovamat has partnered with 27,000 teachers from more than 2,600 schools in Spain, the United States, Mexico, Italy, Chile, Ecuador, Colombia, Brazil, and Peru, inspiring more than 600,000 students to build strong math foundations and instill a passion for learning.Your MissionYou will be responsible for building authentic, strategic, and effective communication with all the stakeholders that shape the Innovamat ecosystem, from both a B2B and a B2C perspective.You will design, execute, and analyze end-to-end communication initiatives with the goal of making the value of our educational proposal clear and tangible.This role offers a real opportunity for professional growth. You will begin by learning the context and working on guided projects, but you will quickly gain autonomy and ownership over complete initiatives. Your role can evolve based on your interests and strengths within the team.Your day-to-dayYou will work on multichannel communication projects that require understanding educational content, defining communication strategies, and executing them.Your projects will include:Strategy & planning: analyzing customer needs and defining communication objectives; developing seasonal campaigns; planning multichannel communication calendars.Content creation: writing emails, newsletters, and blog posts; designing graphic materials (banners, posters, infographics) using tools like Figma, Canva, or Adobe; laying out content for different formats and platforms.Channel management: managing social media using a solid content strategy; maintaining and updating websites and landing pages; coordinating email marketing campaigns.Events & experiences: organizing webinars, workshops, and family-oriented events; coordinating with internal teams (audiovisual, product, educational consultants); ensuring a seamless end-to-end experience.Analysis & optimization: measuring campaign performance (KPIs, NPS, engagement); identifying learnings and proposing improvements; presenting results and insights to the team.What We're Looking For?What we need:Recently graduated or about to finish your degree.Studies related to Advertising, Communication, Marketing, Audiovisual Media, Design, or similar.Strong writing skills in Catalan, Spanish, and English.Availability to work on-site at our Sant Cugat offices.Genuine interest in the world of education. Results-oriented mindset and strong attention to detail.A proactive attitude, the ability to work both autonomously and collaboratively, and the willingness to adapt to a dynamic environment.What we highly value:Interest or experience in communication (campaigns, digital content, strategy).Participation in educational projects or a strong affinity with the sector.Interest in analyzing data and drawing meaningful conclusions.We’re looking for someone eager to learn, genuinely curious, and convinced that honest, well-crafted communication can transform the way all the stakeholders we work with experience education.What can you expect from Innovamat? Our culture and values defines who we are and how we work. We believe that how we do things matters just as much as what we do. We know this isn’t the right place for everyone —and that’s okay. Here’s what you can expect when joining our team:We aim high: We set ambitious goals and work to high standards. We’re driven by the conviction that improving education is a game changer —and we’re here to take it on with determination and passion. Here, you’ll be able to grow as much as you want!We are owners: From day one, you’ll take real responsibility and have real impact. We make thoughtful decisions, take initiative, and turn ideas into action —you’ll feel trusted to lead projects, make decisions, and watch your ideas come to life.We move fast: We work in a dynamic, ever-evolving environment where speed and adaptability make the difference. Things move fast —and so do we. You’ll feel the pace, the energy, and the thrill of learning and acting quickly to make things happen.We are eager to learn: Our team is made up of curious, motivated people who challenge themselves —and each other— to grow. We value those who approach every challenge as a learning opportunity and bring a positive, solution-oriented mindset, because here, every day is a chance to learn something new and share it with others.We are humble: We’re guided by feedback and collaboration. We listen actively, learn from one another, and value ideas for their impact —not for who they come from. You’ll find teammates who boost you up, challenge you kindly, and celebrate wins as a team.We enjoy the ride: Our impact depends on the people who make it possible. We’re an international, passionate team that thrives in a fast-paced, high-energy environment where intensity and purpose go hand in hand. We believe that a strong culture of trust, flexibility, and care is what makes our impact sustainable. We take care of our people so they can take care of our mission —offering flexible working hours, time off during the Christmas break, and flexible compensation options. And of course, we make space to reconnect and recharge through team-building days that bring us closer and remind us why we do what we do.If you think you are that person we are looking for, we would love to meet you!