Customer Experience Planner & Operations Lead

ResponsibilitiesKforce is immediately adding a full-time Customer Experience Planner & Operations Lead in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Alpharetta, GA. Summary: We are seeking a proactive Customer Experience Planner & Operations Lead to drive the planning, coordination, and execution of initiatives that directly impact on our customer journey and go-to-market operations. This individual will be part of the Graphic experience team and work closely with the Sales organization, Marketing, and cross-functional teams to orchestrate internal demos, events, and programs that enhance customer experiences and support commercial success. Key Responsibilities: Lead internal planning and scheduling for customer-facing demos, internal events, and enablement programs in collaboration with Sales and Marketing Organize and manage core operational meetings, ensuring clarity, ownership, and timely follow-through on action items Support the planning of strategic initiatives across GEC and other business units, serving as a connective hub for alignment Partner with Sales to plan and execute impactful demos that reflect the customer journey and product value Coordinate logistics, communications, and collateral to support effective pre-sales engagements Ensure consistent and professional experience across customer interactions and demo environments Shape and improve the end-to-end customer journey, embedding CX principles across internal workflows and sales enablement activities Monitor and optimize customer-facing processes and touchpoints, ensuring they reflect the brand's tone, clarity, and professionalismReporting, Insights & Operational Impact Build data-informed reports that evaluate customer engagement efforts, project ROI, and operational performanceRequirements 5+ years in customer experience, sales operations, marketing planning, project management, or a related cross-functional role Strong cross-functional planning and coordination experience, especially in Sales-led environments Proficient in managing projects, events, or demos with multiple stakeholders Strong written and verbal communication, with attention to detail and follow-through Comfort with reporting, data tracking, and translating insights into action Collaborative, proactive, and customer-obsessed Able to operate both strategically and tactically in fast-paced environments Organized, adaptable, and outcome-drivenThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.