Customer Experience Professional

Job DescriptionTHE FUTURE IS WHAT WE MAKE IT. Customer Experience ProfessionalKuala Lumpur, Malaysia Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the Best You.Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.Join Us and Make an Impact. As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing).Key ResponsibilitiesProcess customer orders and bookings in SAP.Confirm orders with sales and customers.Share proforma invoices for payment when needed.Handle RMAs, shipping errors, and warranty requests.Issue debit and credit notes.Monitor open orders and update status/ETA.Coordinate with procurement for out-of-stock items.Communicate order issues and delays with customers.Create and convert quotations to sales orders in SAP.Ensure order accuracy and completeness in ERP.ResponsibilitiesKey Experience & Capabilities:Open to fresh graduates with strong learning agility and growth potential.Excellent communication skills—verbal, written, and phone etiquette.Proactive, eager to learn, and a natural problem-solver.Strong prioritization and analytical skills.Comfortable working in fast-paced, high-pressure environments.Customer-focused and results-driven mindset.Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus.Proficient in Microsoft Office, especially Excel.Willing to work on public holidays and beyond standard hours.Experience supporting Pacific region customers preferred.Basic understanding of operations, inventory, and customer relationship management.Advantageous to have contact center experience (inbound calls, emails, live chat).Who We AreThe Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLkDiscover More Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .If a disability prevents you from applying for a job through our website, e-mail accessibility@honeywell.com No other requests will be acknowledged.Copyright © 2024 Honeywell International Inc.About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.