Customer Experience Representative

At Indaba, we are committed to delivering exceptional service and premium products to our customers. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Service Representative to join our team.ABOUT THE ROLEWe’re looking for a dynamic Customer Experience Representative to join our in-office team in Parksville, BC. In this role, you’ll be at the heart of Indaba’s wholesale operations—building relationships, driving sales, and ensuring every customer interaction reflects our brand values of creativity, craftsmanship, and care.You’ll manage your own territory of accounts, helping retailers across North America grow their businesses with Indaba’s collections. From guiding product selection to processing orders and coordinating with our sales and logistics teams, you’ll play a key role in creating an exceptional customer experience.The ideal candidate is personable, proactive, and detail-oriented—someone who thrives on connection and finds satisfaction in seeing customers succeed. You’re an excellent communicator who enjoys balancing relationship-building with organization and follow-through. If you love home décor, take pride in your work, and enjoy being part of a collaborative, creative team, this is a great opportunity to grow your career with an inspired and evolving brand.ABOUT USEstablished in 1990, Indaba is a Vancouver Island–based home and lifestyle brand inspired by beauty, culture, and craftsmanship from around the world.We believe in the power of beautiful things to enrich everyday life - blending art, culture, and style into design-forward collections. As a leading North American supplier of home décor and accessories, we are committed to creating handmade, sustainable, and joy-filled products that inspire and delight. Our vision is to be the most inspired and compelling home and lifestyle resource in North America.Website: www.indabahome.comInstagram: @indabatradingcoFacebook: facebook.com/indabatradingRESPONSIBILITIESServe as the main point of contact for your assigned territory of wholesale customers.Handle incoming inquiries, orders, and service requests via phone, email, and Zoom.Provide knowledgeable product recommendations to encourage reorders and increase sales within existing accounts.Work closely with our external Sales Representatives across Canada and the U.S. to support account growth and customer satisfaction.Accurately process and manage orders, ensuring timely fulfillment in collaboration with logistics and warehouse teams.Maintain detailed customer records, order histories, and communication notes.Resolve customer concerns professionally and promptly.Stay informed on product lines, new releases, and industry trends to better serve customers.Represent Indaba at industry trade shows or key account meetings as required.ABOUT YOUExcellent communication and relationship-building skills.Passionate about customer experience and sales growth.Highly organized with strong attention to detail and multitasking abilities.Comfortable using CRM, order entry, and communication tools.Enthusiastic, self-motivated, and team-oriented.Interest in home décor and interior design is an asset.French language skills are a plus.Previous experience in customer service or inside sales, ideally in a wholesale or retail environment.WHAT WE OFFERMonday to Friday daytime hours, working from our Parksville office.Competitive salary and performance-based profit sharing.Extended health, dental, and vision benefits.RRSP matching contributions.Professional development and growth opportunities.Employee discounts on our home décor products.Your birthday off — with pay!If you’re enthusiastic about creating meaningful customer relationships and excited to contribute to a growing lifestyle brand, we’d love to hear from you.Apply today with your resume and a cover letter outlining why you’re the ideal fit for the Customer Experience Representative role.Only shortlisted candidates will be contacted.We can’t wait to meet someone who shares our love for great design, meaningful connections, and outstanding customer care.Job Type: Full-timeBenefits:Casual dressCompany eventsDental careEmployee assistance programExtended health careOn-site parkingPaid time offProfit sharingRRSP matchStore discountVision careWork Location: In person