Customer Experience Specialist - 24/7 Japanese Speaker (Yokohama, requires relocation to Yokohama)

About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.Get to Know Our Team:At Agoda, our Customer Support Team understands that travel plans can change at any time. That’s why we provide 24/7 real-time support in 38 languages. We help customers through different channels and are always committed to great service.Our team does more than just answer calls or emails; they look for ways to improve customer experience. By working with other teams and trying new ideas, we quickly solve problems and create better solutions. Our Customer Support Team is essential to Agoda’s success, always focused on fast and helpful support.The Opportunity:We are hiring 24/7 Customer Experience Specialists for our Yokohama office. This is a great chance to build your customer service skills at a fast-growing company that supports its employees. If you speak Japanese fluently, please apply!In This Role, You Will:Give great customer service by phone, email, and chat. Help mainly Japanese-speaking customers. Support Agoda products like Hotels, Flights, and Activities after training. Handle many customer questions in a professional way. Work towards your own and your team’s goals. Do some office tasks as needed. Keep customer information private and safe. Take care of customer issues, including questions about bookings, prices, and invoices. What You Need to Succeed:Native-level Japanese or JLPT N1. Basic English understanding. Good phone and communication skills. Interest in customer service and travel. Willingness to improve your English. Ready to work 24/7 rotating shifts, including weekends and holidays. Can work alone and with a global team. Recent graduates, people with career gaps, and first-time job seekers are all welcome!Office location: Yokohama, Japan.チームについてAgodaのカスタマーサポートチームは、お客様の多様なニーズにお応えするため 、24時間365日、38言語でリアルタイムサポートを提供しています。私たちは様々なチャネルを通じてお客様をサポートし、常に高品質なサービスの提供に努めています。単に電話やメールに対応するだけでなく、顧客体験の向上を常に追求しています。部門を越えた連携と新たなアイデアを積極的に取り入れることで 、迅速に課題を解決し、より良い解決策を生み出しています。募集概要現在、横浜オフィスにて24時間365日対応のカスタマーエクスペリエンススペシャリストを募集しています。急成長中の企業でカスタマーサービスのスキルを伸ばしたいかた、社員を大切にする職場環境で働きたい方におすすめのポジションです。日本語がネイティブでお客様対応に自信のある方は、ぜひご応募ください。主な業務内容・電話、メール、チャットを通じてを通して、予約いただいたお客様やパートナーからの問い合わせ対応（主に日本語）・研修後、ホテル、フライト、アクティビティなどAgodaの各種サービスのサポート・多様なお問い合わせに対し、プロフェッショナルに対応・自身およびチームの目標達成に向けて業務を遂行・必要に応じてオフィス業務のサポート・お客様の個人情報の適切な管理・保護・予約、料金、請求書などに関するお問い合わせや問題の対応必須条件・日本語が母国語レベル、またはJLPT N1相当・基礎的な英語力求める人材像・電話応対業務の経験やコミュニケーション能力に自信のある方・カスタマーサービスや良好業界に興味がある方・英語スキルを伸ばしたい方・週末や祝日を含む24時間体制のシフト勤務が可能な方・自主性を持って働き、グローバルな環境でチームワークを発揮できる方新卒の方、ブランクのある方、初めて就職される方も大歓迎です！勤務地：日本・横浜Discover More About Working At AgodaAgoda Careers https://careersatagoda.comFacebook https://www.facebook.com/agodacareers/LinkedIn https://www.linkedin.com/company/agodaYouTube https://www.youtube.com/agodalifeEqual Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.DisclaimerWe do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.