Customer Experience Specialist

Why Clipboard ExistsWe exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.About ClipboardClipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.We are looking for your help to keep growing so we can serve more professionals and workplaces.To learn more about us, take a look at our website here.Overview📍 Remote - Open to candidates in EuropeEstimated start date: November 17, 2025We’re not just supporting customers, we’re powering a movement of over 60,000 healthcare professionals on our platform. We keep our marketplace reliable, high-performing, and built on trust. At Clipboard, “entry-level” means starting on the front lines but operating with urgency, ownership, and the mindset of a future leader. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. We want to promote internally and that goal always starts with you.Many of our current leaders started right here, if you’re driven, sharp, and not afraid to grow from the ground up, we want you.Important Note: We operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times and shifts are assigned based on business needs.Must havesFluent, professional-level English (spoken and written)2+ years of experience in customer support via chat or voice2+ years using CRMs like Zendesk or Salesforce2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work settingAn ability to thrive in fast-paced, cross-functional environmentsA proactive problem-solver who takes initiative without waiting for directionStrong attention to detail and sound judgment, especially under pressureA collaborative attitude that contributes to team successYour ResponsibilitiesDeliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real timeNavigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentationApply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessaryPersonalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful toneMonitor trends and flag recurring issues or process gaps to improve worker experience and internal operationsSupport onboarding by guiding new workers through platform workflows and helping them gain confidence quicklyUphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interactionSystem RequirementsMinimum 15Mbps wired internet connectionMinimum i5 processor or equivalentMinimum 12GB RamQuiet working environmentSteady power and internet connectionCompensation Range: $18K