Customer Experience Specialist

Job summaryAs a Customer Experience Specialist, you will be the key point of contact for our customers, delivering support through our internal system, live chat, and email. You will advise clients on everything from selecting the right product to successful installation, ensuring a smooth and positive experience. This role is ideal for someone with IT knowledge, problem-solving skills, and a customer-first mindset.What you will doProvide support via internal system, live chat, and email.Advise customers on SSL/TLS product selection and installation.Assist with account management, renewals, and troubleshooting.Handle customer requests efficiently and responsibly.Collaborate with colleagues to resolve technical and service-related issues.Continuously learn and improve your knowledge in IT security and SSL technologies.What you will haveFluency in Russian and English, both written and verbal (essential)Customer support experienceComputer literacyResponsibility, punctuality, and attention to detail.Self-reliance and ability to find effective solutions.Confident computer skills.Willingness to learn and grow in the field.Willingness to work rotational shiftsNice to havePrevious experience in customer support or IT-related roles.Knowledge of web servers, hosting, DNS, or SSL certificates.Familiarity with CRM or support ticketing systemsBenefitsQuiet, cozy office in the center of Riga.Health insurance after 3-month probation periodFlexible work scheduleTraining and individual growth approach.Performance bonusEducation, wellness and lifestyle support