Customer Experience Specialist

Make your next move matterAt Mölnlycke, we believe that real impact starts with people.People who are bold enough to challenge the status quo.People who care deeply for their work, their colleagues, and the world around them.People who know exactly why they do what they do.As a global medical solutions company, we design and deliver innovative products and services across wound care, operating room solutions, gloves, and antiseptics. Our mission is to advance performance in healthcare by supporting professionals, improving outcomes, and making a difference where it matters most.Mölnlycke is now looking for a Customer Experience Specialist to join our Nordic team, with this position based in Helsinki. In this role, you will initially focus on supporting customers across the Finnish market and will, over time, also take on responsibilities for the Swedish market. As such, professional proficiency in both Finnish and Swedish is essential to ensure high-quality service across our Nordic customer base.Why This Role MattersThis isn’t just a job, it’s a chance to be part of something bigger.You’ll join a global team with a shared mission: to advance performance in healthcare.As a key point of contact for our customers, your mission is to ensure a seamless and positive experience throughout the entire customer journey. Here’s how your contributions will shape meaningful outcomes:Manage the end-to-end customer experience, ensuring timely follow-up on enquiries and post-sales supportBuild proactive, personalised relationships that reflect the value of Mölnlycke’s products and servicesOversee the full order-to-invoice process, always aiming to deliver a smooth and efficient customer experienceMonitor and track customer deliveries, from order registration through to final delivery, ensuring transparency and reliability every step of the wayWhat You’ll GetBe part of a culture built on trust, care, and shared ownership.Your growth and developmentYou’ll gain experience that matters, in a company that’s clear on its mission and bold in its ambitions.Flexibility, wellbeing and benefits that reflect our commitment to you.Hybrid working options Permanent employmentBonus systemWellbeing initiativesWhat You BringWe’re looking for someone who thrives in a dynamic, fast-paced environment and is passionate about delivering excellent customer service. To succeed in this role, you’ll ideally have:A bachelor’s degree and/or solid experience in customer service, ideally within an international commercial settingProven ability to manage customer interactions via phone and email in a high-volume environmentA good understanding of the order-to-invoice processConfidence using digital tools and systemsFamiliarity with Microsoft Office and ERP systems such as SAP (a plus, but not a must)A self-driven mindset with a strong focus on delivering resultsProfessional proficiency in Finnish, Swedish, and EnglishOur approach to Diversity & InclusionWe’re building a workplace where everyone feels seen, heard, and valued. We believe that a diverse mix of people (from different cultures, ages, geographies, and genders) makes us stronger. It brings fresh perspectives, drives better decisions, and helps us deliver solutions that reflect the world we serve. Inclusion isn’t just a value, it’s how we work, grow, and lead together.Please submit your application in English at earliest convenience.About MölnlyckeMölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.Mölnlycke employs around 8,700 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Mölnlycke is a founding partner of GoCo Health Innovation City, a world-class innovation cluster for health.Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careers