Customer Experience Support - Burnley

Who are we?We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same VisionTo be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!The Role: Sales SupportSalary: £12.25 per hour + bonusLocation: BurnleyContract Type: PermanentHours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.What will you be getting up to?Delivering fantastic customer service over the phone and face-to-faceManaging administration tasks and resolving customer queries with efficiencyUsing our CRM system to track and resolve customer casesUnderstanding what each customer needs are when they arrive and ensure a smooth handover to the right team memberLiaising with internal teams to resolve enquiries and complaints Working as part of a team to ensure customer service (NPS) targets are met every monthWhat do we need from you?A full UK driving licence is essentialExperience of delivering great customer service, this can be from any industryHave strong communication, organisational and teamwork skillsConfidence using systems and managing administration tasksBe enthusiastic, proactive and have a customer-focused attitudeA positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and TogetherWhat is in it for you?Paid time off every month to do something that makes you happy28 days' holiday plus days off for your birthday, getting married, or moving houseAdditional holidays for length of serviceLong service awardsStaff discount on cars and finance optionsDiscounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platformSmart Tech in partnership with CurrysCycle to workPensionHealthcareEnhanced Parental LeaveEmployee Assistance Programme (EAP)Vocational and personal development training coursesQuarterly team socialsTeam feastsScratch card rewardsSharesave scheme (SAYE)Plus much more!Closing Date: 24th October 2025Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possibleWe welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed#IND2Car buying made easyAt Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise.We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget.Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy.So, what are you waiting for? Take a look at our cars or find out more about us below.