Customer Experience Team Leader – Mitre 10 MEGA Prestons

AboutCustomer Experience Team Leader – Mitre 10 MEGA PrestonsMitre 10 continues to be proudly New Zealand owned and operated, and we’re excited to announce the opening of our newest store. As we build our team from the ground up, we’re looking for a motivated and experienced Customer Experience Team Leader to help us deliver the exceptional service our customers know and love. About the role:As the Customer Experience Team Leader, you’ll lead our Customer Experience team — a combined group that includes both Checkouts and the Customer Service Desk. Together, this team is the heart of our store and the first point of contact for all customer enquiries, whether that’s answering phones, processing special orders, or providing fast, friendly service at the checkout.You’ll be responsible for:Leading, training, and supporting your team to deliver exceptional customer experiences every timeCreating and managing effective rosters to ensure coverage across all service areasMaintaining high service standards and a calm, professional environment — even when it’s busyCoaching and developing your team to grow their confidence, efficiency, and customer focusThis is a full-time, permanent role, working Sunday to Thursday on a roster that includes at least one evening shift finishing at 7:15 pm. About you:You’re a friendly, professional leader who brings out the best in others. You’ll have:Proven team leadership experience in a customer-facing or retail environmentStrong rostering and organisational skillsA calm, solutions-focused approach under pressureA genuine passion for customer service and team developmentExcellent communication and interpersonal skillsWhat’s in it for you:Be part of a brand-new store opening in the Mitre 10 networkA positive, supportive team cultureFull training and ongoing developmentThe opportunity to make your mark in one of New Zealand’s most trusted retail brandsIf you’re ready to take the next step in your retail leadership career and lead a team dedicated to creating great customer experiences from start to finish, we’d love to hear from you.