Customer Fulfillment Manager (m/f/d)

At INNIO We Offer YouAn innovative and international working environmentHome Office & flexible working time model (depending on position and role)Health We Care Program - including company sport activitiesMoving cost support for new employees in accordance with policyGood connections to public transport - station in direct proximity Transportation cost support in accordance with policyOne of the best canteens in the area with healthy and various meals Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities Your ResponsibilitiesLead, train, and develop fulfillment team membersOversee order processing, packaging, and shipping to ensure timely and accurate fulfillmentManage warehouse operations, including inventory control, receiving, and storageDevelop and implement fulfillment strategies to improve efficiency and customer satisfactionManage relationships with suppliers, carriers, and internal teams to ensure timely delivery of goodsCoordinate with Project Management, Requisition Engineering, Global Supply Chain, external packager and customer teams to ensure smooth material flowMonitor KPIs related to fulfillment accuracy, speed, and costOversee the storage, handling, and distribution of materials at packager location and at final installation siteResolve issues related to order discrepancies, delays, or inventory shortagesResolve issues related to transportation, inventory, or delivery delaysEnsure compliance with safety, quality, and company standardsYour ProfileBachelor / Master Degree in Engineering (mechanical/electrical from HTL), commercial education or supply chain management, logistics, business administrationExperience in fulfillment, warehouse, or supply chain managementStrong organizational and problem-solving skillsProficiency in warehouse management systems (WMS) and ERP softwareExcellent communication and leadership abilitiesFluency in EnglishAt INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.