Customer Onboarding Lead - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Onboarding Coordinator - REMOTE. In this role, you will be the key point of contact for new customers, guiding them through the transition from contract signing to becoming expert users of their Cloud PBX system. Your focus will be on ensuring a seamless onboarding experience, providing training, and addressing any questions or concerns that arise. This position not only impacts customer satisfaction but also plays a vital role in fostering long-term relationships and driving user adoption. Your contributions will enhance the overall effectiveness of the onboarding process within our VoIP NOC team.AccountabilitiesFollow through on issued quotes to secure signed contractsProcess Letters of Authorization (LOA) for phone number portingConduct Discovery Calls to understand the client’s organizational structureConduct guided walkthroughs and training sessions for customersDocument implementation details clearly for internal coordinationAddress initial post-go-live questions related to call quality and feature configurationPerform basic diagnostics and escalate complex issues when necessaryRequirementsExceptional customer-focused communication skills to explain technical concepts clearlyStrong understanding of VoIP technologies and Hosted PBX featuresComfortable conducting live virtual training sessions using tools like Zoom or Microsoft TeamsExcellent organizational skills with strong documentation abilitiesAbility to manage multiple tasks and follow through diligentlyBenefitsPaid leaves and an extra day off for your birthdayComprehensive health insurance coverage starting from day onePerformance-based salary increases after regularizationAnnual salary adjustments for long-term commitmentEmployee recognition programs for hard work and achievementsEngaging team activities and community eventsWhy Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.