Customer Operations Specialist

About the roleAt Gant Footwear, we combine the heritage of an iconic brand with the agility of a start-up. We’re now looking for a Customer Operations Specialist to support our global customer and logistics operations and ensure a smooth, premium experience for our customers, sales partners, logistics suppliers and internal stakeholders.In this hands-on role, you’ll handle daily operational tasks across sales order management, customer service, system support and logistics. You will also contribute to our system transformation by assisting with testing and implementation of SAP and the B2B platform Colect.With a structured, service-minded, and solution-oriented approach, you’ll help ensure efficient operations, accurate processes, and seamless collaboration between sales, logistics, and customer service.System & Project SupportSupport testing and rollout of ERP SAP Sales implementation and B2B sales portal Colect during 2026.Assist with initial customer master data setup in SAP during Q1 2026.Coordinate Colect user support and basic training for agents and sales representatives.Handle first-line Colect technical and operational inquiries.Customer Operations & Order ManagementProcess and follow up on customer orders to ensure accuracy and timely delivery.Handle daily customer service and internal inquiries with a focus on quality and efficiency.Support outbound coordination with 3PL and transport partners.Manage customer claims and returns in close collaboration with internal stakeholders.Continuous Support & ImprovementContribute to process improvements within customer service, order management and logistics operations.Collaborate cross-functionally with Sales, Logistics, Finance and IT to ensure smooth operational flow.Profile3+ years of experience in customer service, sales operations, or wholesale order management.Fluent in German and English, both written and spoken.Experience from wholesale operations or customer order handling in an international setting.Familiar with ERP systems (SAP is a plus) and B2B sales portals, such as Colect.Experience from system testing or system rollouts is an advantage.Strong communication and collaboration skills.Service-minded, organized, and attentive to detail.Tech-savvy and curious, with a proactive approach to learning new systems.Apply with your CV in English by 2025/11/21. Our team reviews applications on a rolling basis, so seize the opportunity to join us by submitting your application today! Please note that the position may be filled before the set end date.