Customer Quality Engineer

Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team as Customer Quality Engineer.Should you be interested in overseeing these tasks and aiming for enhanced performance standards, your role will involve:Represent the Autoliv Tunisia Plant in resolving customer quality issuesAct as the main interface with all relevant departments to ensure timely completion of 8D reportsCoordinate the availability and return of all defective productsCoordinate the implementation and monitoring of sorting and rework activities at the customer siteSupport new product launches at customer sitesManage warranty returns (analysis, 8D, etc.)Plan or immediately travel to customer sites when neededAnalyze returns and assess their severityImplement containment actions if necessaryManage or ensure the return of defective parts and transfer collected information to Autoliv teams for analysisProvide necessary elements for Quality analysisParticipate in expert review committeesInform the customer about the productsAudit compliance with assembly recommendationsAddress potential or confirmed quality issues on-siteHandle warranty returnsComply with customer regulations and standardsIf You Have/are4 years of university-level education English, French, Arabic language skills3 years' experience in the automotive industry Problem-Solving Methodologies: 8D – Eight Disciplines Problem Solving: a structured approach to solving complex problems, often used in quality management.PDCA – Plan, Do, Check, Act: a continuous improvement cycle.5M – Method, Machine, Manpower, Material, Measurement: used to identify root causes in processes.5P – Purpose, Process, People, Product, Problem: another root cause analysis tool.Ishikawa – Also known as the Fishbone Diagram or Cause-and-Effect Diagram, used to visually map out potential causes of a problem.Quality Standards: IATF Requirements – Refers to the requirements of the IATF 16949 standard, which governs quality management systems in the automotive industry.CSR – Customer Specific Requirements: additional quality or process requirements defined by individual automotive customers.Core Tools: These are essential quality tools required by IATF 16949:APQP – Advanced Product Quality PlanningPPAP – Production Part Approval ProcessFMEA – Failure Mode and Effects AnalysisMSA – Measurement System AnalysisSPC – Statistical Process ControlWe will be more than glad to chat with you about your experience and your career goals.In our international work setting, you will find a range of opportunities that are designed to enhance your career and personal development. Including new and different perspectives is part of what ensures the team’s success. We are committed to develop people’s skills, knowledge and creative potential. Our training and development programs emphasize technical competency, leadership development and business management skill. More lives saved – more life lived!