Customer Quality Specialist

ABOUT US:We are Iveco Group, home of unique people and brands that power your business and mission to advance a more sustainable society.We have a diversified business portfolio covering the full range of commercial and specialty vehicles, as well as a complete powertrain offering. Our eight brands are each a major force in its specific businessWHO WE ARE LOOKING FOR:For our Iveco Defence Vehicles and Astra business units, we are looking for a Customer Quality Specialist located in Piacenza.Main Responsibilities:Manage claims arising from the field: analysis of causes, impacted products, corrective actionsManage relationships with civil and military customersManage relationships with Central QualityManage product testing with customer at supplier side or internally Manage Civil and Military Certification (according to the standards in force and decided by the Company)Monitor the quality performance of product lines through periodic Quality MeetingsCoordinate activities related to recall campaigns, defining corrective actions, opening and closing the campaignsConduct visits to customers to review issues firsthandPrepare and draft product compliance documentation or customer quality plans in accordance with current regulationsRepresent the Quality department in Platform meetings for the development of new productsRequirements:Degree in Mechanical, Industrial Engineering, or related field.Minimum of 5 years of experience in Customer Quality, preferably in Defence, Aerospace, or Automotive sectors.Strong knowledge of quality standards and management systems such as ISO 9001, AQAP 2110.Availability to travel (30% to 50% of working hours), both nationally and internationallyFamiliarity with Six Sigma, Lean Manufacturing, and problem-solving tools (8D, Ishikawa, FMEA).Knowledge of manufacturing specifications and special processes (materials, weldments, heat treatments, machining, coatings, electronics, etc.).Ability to read and interpret technical drawings, GD&T, and quality specifications.Excellent analytical and problem-solving skills.Strong communication and interpersonal skills for managing suppliers and internal functions.Proficiency in English (written and spoken).