Customer Relation Division (Jakarta Area)

Role DescriptionThis is a full-time on-site role for a Customer Relation Division based in Gambir (Branch Sudirman Jakarta). The responsibilities include building and maintaining strong customer relationships, ensuring customer satisfaction, providing excellent customer support, and addressing customer inquiries and concerns. Additional duties include managing customer retention efforts and contributing to enhanced customer service experiences.QualificationsProficiency in Customer Service and Customer Support to effectively address customer needs and ensure positive experiences.Strong skills in Customer Retention and building Customer Satisfaction to foster loyalty and long-term relationships.Excellent Communication skills, including active listening and clear articulation, for engaging with customers effectively.Ability to solve problems and handle challenging situations with professionalism and diplomacy.Previous experience in similar roles or industries is a plus.