Customer Relations Executive

The Position:To provide comprehensive information and solutions to customers about the product and service.Job Responsibilities:Handle customer enquiries by managing calls, emails and chats.Serve our customers’ needs and attend to all requests promptly, accurately and professionally.Meet service level targets by achieving both service and productivity level KPIs. Ensure that all calls, consultations, emails and membership applications are answered within the stipulated SLA.Work as a team and maintain a good reputation for the company.Qualifications & Skills:Minimum SPM with at least 2 years experience in customer service.Fresh graduates are welcome to apply.Must be able to read, write and speak English and Bahasa Malaysia.Mon to Sun work day based on the roster (5-day week).Working hours – rotational shifts.9 hours shift (including 1-hour meal break).Training provided.Benefits:Health insuranceMaternity leaveParental leaveProfessional developmentWorking days: Monday - Friday Working hours: 8.30 AM - 5.30 PM