Customer Relations & Sales Executive

We’re hiring! 🌟 ILT Retail is on the lookout for a motivated and customer-focused individual to join our team as a Customer Relations & Sales Executive. You’ll handle inquiries, follow up with customers, and close sales - all while working in a fun, supportive environment.  Main Job DutiesHandle new customer inquiries received via calls, messages, and online platforms.Manage the end-to-end sales process - from initial inquiry, quotation, and order confirmation to final delivery and follow-up.Build and maintain strong relationships with existing customers, ensuring consistent communication and repeat business.Conduct follow-ups with customers after each sale to ensure satisfaction and identify opportunities for upselling or referrals.Gather customer feedback after services or deliveries and communicate insights to Marketing and Operations for continuous improvement.Coordinate with internal teams to ensure accurate order handling, timely delivery, and service excellence.Prepare monthly reports connecting customer interactions, sales trends, and feedback to support Marketing and Operations.  RequirementsA professional qualification in Sales, Marketing, or Customer Relations will be an added advantage.Excellent interpersonal and communication skills.We welcome applications from school leavers. What We OfferCompetitive base salaryPerformance-based commissionMobile SIM allowanceSupportive and creative work environment with room to grow  If you’re ready to take the next step in your career and be part of a dynamic retail team — apply now!📩 Send your CV to info@ilovetrinity.lk with the subject line: Customer Relations & Sales Executive.