Are you looking for a career opportunity in the aviation industry? Here’s your opportunity to have a great career with a world-class airline company. Why Join Us?Asia’s First and Longest-Serving AirlineGet a chance to enjoy travel perks for you and your familyA collaborative work culture and environmentWho Are We Looking For?A college degree in any four-year course. Strong oral and written communication skills, with proficiency in negotiation.
Hands-on experience in customer handling, ideally within the airline industry, demonstrating empathy, problem-solving, and patience, with a deep understanding of social media platforms, coupled with flexibility to adapt to the demands of 24/7 operations. What’s The Role All About?The Customer Relations Officer under Social Media at Philippine Airlines is tasked with managing the 24/7 operations of the airline's social media channels, including Facebook, Twitter, Instagram, and more. Their primary responsibility is to provide prompt responses and resolutions to passenger inquiries and requests received through these platforms.
In addition to ensuring timely customer service, the officer plays a crucial role in safeguarding the brand's reputation by maintaining consistency in responses, upholding the company's brand voice, and resolving issues effectively to enhance customer satisfaction and loyalty.
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.