Customer Relations Specialist

Company Description Exel BPO, a subsidiary of Exel Solutions, is a UK-owned offshoring company that collaborates with small and medium-sized accounting firms to provide high-quality remote staff from Sri Lanka at a fraction of the cost. As a trusted offshoring partner, we help UK businesses establish their overseas presence by offering access to the most talented workforce in Sri Lanka. Our mission is to offer the best and most flexible staffing solutions, with a focus on efficiency, economy, and promptness. While we specialize in Accounting & Finance, our services also include Marketing & IT Solutions. Role Description This is a full-time on-site role for a Customer Relations Specialist located in Colombo. The Customer Relations Specialist will be responsible for maintaining and enhancing customer satisfaction, supporting customer needs, ensuring customer retention, and providing excellent customer service. The individual will handle customer queries, resolve issues efficiently, and communicate effectively with clients. Qualifications Customer Retention and Customer Satisfaction skillsStrong Communication and Customer Support skillsCustomer Service skillsAbility to resolve issues efficiently and effectivelyExcellent problem-solving skillsProficient in using CRM softwarePrevious experience in a customer relations role is a plusBachelor's degree in Business Administration, Marketing, or a related field