Job Description
We’re Hiring – Customer Relations Specialist (Remote, Based in Singapore)Location: Singapore (Remote-Friendly)Employment Type: Full-timeWe’re looking for a Customer Relations Specialist who is passionate about delivering exceptional customer experiences. You’ll be the voice of our company to clients, ensuring every interaction builds trust and strengthens relationships.What You’ll DoServe as the main point of contact for customer inquiries and issuesProvide timely, accurate, and empathetic responses to customersCollaborate with internal teams to resolve problems and improve processesMaintain detailed records of customer interactions in our CRMIdentify opportunities to upsell or cross-sell relevant products/servicesGather customer feedback to inform product and service improvementsWhat We’re Looking For2+ years of experience in customer service, account management, or a similar roleExcellent verbal and written communication skillsStrong problem-solving skills and attention to detailAbility to handle challenging situations with patience and professionalismComfortable working independently in a remote environmentNice to HaveExperience in SaaS, tech, or startup industriesFamiliarity with CRM systems (e.g., Salesforce, HubSpot, Zendesk)Multilingual communication skillsWhy You’ll Love Working With UsRemote flexibility with Singapore-based time zone alignmentSupportive and collaborative team environmentOpportunities for career growth and skill developmentWork on products/services that make a real impact
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