Customer Relations Team Leader (4months Temporary) - IKEA Giheung

WHO YOU ARE • Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity.• A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships.• Ability in communicating in an inspirational way with the IKEA tone of voice.• Ability to organise and prioritize different tasks and processes.• Ability to identify business opportunities for improving customer experience.• Ability to follow up and measure performance of output and capture learnings to improve the daily work.• Ability to understand the key principles of the shopping experience and customers’ expectations A DAY IN YOUR LIFE WITH US • Take responsibility for assigned department goals in every channels and secure that applicable action plan ensures the country priorities are implemented in assigned store. Follow up and act accordingly by using proven solutions, knowledge of customer, customers feedbacks and good examples.• Ensure that shopping tools are properly placed and maintained to support a smooth and inspiring shopping journey for customers, while building effective communication and collaboration with internal/external partners to secure seamless daily operations.• Proactively work with People Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, and offer a professional service.• Ensure assigned team has the right growth mindset and customer focused culture and attitude, the correct knowledge about the product range, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience.• Lead, recruit, onboard & develop the team, its individual members, and their talent to have engaged co-workers and ensure succession planning.• Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA. ABOUT THIS WORK AREA At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people! QUESTIONS AND SUPPORT? LET'S CONNECT! For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.If you have questions regarding recruitment process, please contact to 채용 시 참고사항 A DAY IN YOUR LIFE WITH US● You are keeping my areas of responsibility in shape as new. ● You are keeping my work areas efficiently equipped at all times during trading hours. ● You are ensuring co-workers are available and ready to help by putting customers before work tasks. ● You are empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible. ● You always being available to deal positively and quickly with issues raised by customers thereby supporting my co-workers when they cannot resolve a need. ● You are Spending as much of my working time as possible in my area of responsibility, supporting and coaching my co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us. ● You areleading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise our customers’ experience in my unit. ● I optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability. ● I actively seek, and act on, customer feedback in order to make continuous improvements to our service. ● I understand the importance of accurate stock inventory and coach my team to also have this awareness and work with it in their daily roles. ● I work with my manager and my team to identify the root cause of recurring problems. We then agree and implement improved ways of working and following up to ensure we have been successful in resolving such problems for future customers. Where appropriate I work with my colleagues in other functions to implement changes that will improve our customers’ satisfaction. ● Through my own example, I actively work to secure the IKEA culture by maintaining specific focus on togetherness, simplicity, constantly being on the way, cost consciousness and accepting and delegating responsibility. ● I ensure the right number of co-workers is in the right place at the right time to serve our customers and run the department successfully. ● I am readily available to help and support colleagues when needed. ● I know the Customer Relations action plan and support the goals and targets given to me by my manager, which ensures the effective execution of our action plan. ● I know our daily and weekly service targets and this drives me to improve our service delivery. ● I constantly monitor our performance against agreed goals, adapting and taking action when required.