Customer Relationship Management (CRM) Supervisor

Founded in Athens in 2002, PharOS is a privately-owned pharmaceutical Company, developing and supplying generics value added products with a global portfolio. Our expertise covers all aspects of product development from API sourcing up to market release. We provide a broad portfolio of products and intellectual property to leading pharmaceutical companies.At PharOS, we have a high skilled workforce of more than 400 professionals. Biologists, Chemists, Pharmacists, scientists all focused on developing and placing in the market top quality generic and other value-added pharmaceuticals that improve the lives of patients to more than 98 countries.Our people are our core competitive advantage that helps us being one of the fastest growing pharmaceutical development companies in Europe. For PharOS our customers, are our partners! Our aim is to extend the lifecycle of the product, as our people are able to provide an exceptional level of customer service and support, based on their expertise and professionalism.PharOS is seeking for a CRM Supervisor within the Supply Chain department as follows:Role descriptionIdentifying and after confirming with management, taking control and execute cost saving initiatives, which will be within the registered dossier and will not risk the launch or the quality of the productPreparation, monitoring and maintenance of department’s KPIsEnsuring customer satisfaction by improving service levels in terms of supplyAddressing & resolving customer issuesTravelling to meet clients/partners to ensure strong business links are forgedReviewing the Supply agreements with clients to identify the supply specificsAssessing the market situation as to be able to identify supply opportunitiesEnsuring that all work carried out is in compliance with the required standards i.e. GMP and regulatory requirementsMonitoring Customer performance in relation to Supply Agreement obligations and proposing amendments via alignment with the BD departmentSupervising tasks of SC specialists & Launch coordinatorsTraining employees to use CRM platforms in liaison with clientsExperience & QualificationAcademic background in a relevant fieldMinimum five (5) years of experience with demonstrated accomplishments in Supply Chain, Logistics and/or OperationsExcellent English oral communication and writing skillsPC literacy. Business Central (Microsoft) and SAP will be considered as assetExcellent organizational and communicational skillsAbility to deliver under specific and demanding deadlinesPharOS Ltd OffersCompetitive remuneration package (including bonus based on performance)Private Health & Medical Insurance including a 24/7 support LineHybrid work-from-home model (3 days office based and 2 days home based)Daily free transportation from/to the Company’s HQs to nearby public means of transportationCanteen with discounted prices and daily cooked mealsContinuous trainingFriendly and challenging working environmentPharOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.Please note that your resume and any personal information you have provided will be stored in our system for a period of one year, after which it will be deleted.