Customer Relationship Management Executive

Job Title: Zoho CRM Administrator Location: Dubai, UAE Company: 360Medicare Employment Type: Full-timeKey ResponsibilitiesConfigure, customize, and manage Zoho One CRM modules, workflows, layouts, and dashboards.Maintain data accuracy and implement data governance best practices.Automate business processes using Zoho Flow, Deluge scripting, and workflow rules.Integrate Zoho CRM with internal systems and third-party platforms (APIs, Zapier, etc.).Provide CRM user support, including onboarding, training, and documentation.Develop reports, analytics, and business insights to support management decisions.Continuously monitor CRM performance and recommend feature enhancements or optimizations.Troubleshoot system issues and coordinate with Zoho Support when required.QualificationsBachelor’s degree in Computer Applications, Software Engineering, Information Technology, or a related field.1–2 years of hands-on experience in CRM administration (Zoho One experience is highly preferred).Skills & CompetenciesStrong analytical and problem-solving skills.Experience in configuring workflows, dashboards, automation, and custom functions.Knowledge of data migration, API integration, and third-party app connectivity.Understanding of data security and UAE data governance practices.Excellent communication and documentation skills.Exposure to recruitment, study abroad, migration, healthcare, or education industries is an advantage.Zoho certifications (CRM Administrator/Developer) are a strong plus.