Customer Relationship Management Specialist

Company DescriptionExel BPO, a subsidiary of Exel Solutions, is a UK-owned offshoring company that works with small and medium-sized accounting firms to provide high-quality remote staff from Sri Lanka at a fraction of the cost. We are a trusted offshoring partner for several businesses in the UK, helping them set up their overseas offices by providing access to the most talented workforce in Sri Lanka. Our mission is to provide the best and most flexible staffing solutions in the market, efficiently, economically, and swiftly. Although we specialize in Accounting & Finance, our services include Marketing and IT Solutions as well.Role DescriptionThis is a full-time on-site role for a Customer Relationship Management Specialist located in Colombo. The CRM Specialist will be responsible for developing and managing customer relationships, coordinating and managing projects, analyzing customer data to identify trends and insights, and supporting the sales team. The role also includes regularly communicating with clients to ensure their needs are met and maintaining a high level of customer satisfaction.QualificationsAnalytical Skills and Project ManagementExcellent Communication skillsHandle UK,USAUS Clients is advantageExperience in Sales and Customer Relationship Management (CRM)Ability to work independently and in a team environmentBachelor’s degree in Business, Marketing, or related field is preferred