Customer Repair Advisor

Are you ready for a challenge? We’re looking for motivated, helpful individuals who are keen to deliver a positive customer experience every time! We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service.You’ll be call-handling and actioning digital contacts accurately, diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using your own initiative and have the ability to update systems and follow processes. Ideally, you’ll have experience of working in a customer contact centre, but this is not essential as training will be provided.This is a part time role Monday - Friday 9am til 2pm Following the completion of your probation period, hybrid working will be provided as agreed with line management.What You’ll NeedExcellent communications skills, including actively listening, absorbing information, conveying information in plain English, both oral & written.Able to work quickly and efficiently navigate and manage a range of systems and applications.Personal resilience and able to deal positively with challenging customers.You’ll be organised with good attention to detail.A positive ‘can-do’ attitude.Experience in working in repairs & maintenance environment (desirable).In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.Advert closing date: 7th December 2025 Shortlisting date: 8th December 2025 Interview date: W/c 15th December 2025 Please note, we reserve the right to close the advert early if we receive a high volume of applications.