Customer Resolution & Return Analyst

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job DescriptionCustomer Resolution & Return AnalystCollaborate with Innovative 3Mers Around the WorldAs a Customer Resolution & Return (CRR) Analyst, you will play a key role in shipping and carrier management along with providing customer resolutions for 3M. In this role you will be able to manage carrier delivery documents and shipping documents, while delivering high-quality service and maintaining accurate reporting data. You will interact with external customers, shipping carriers, quality teams, and internal 3M contacts, as well as turning data into actionable information to resolve customer issues promptly.The Impact You Will Make In This RoleDuties include but are not limited to:Creating, maintaining, and updating various reports using Microsoft Excel. Ensuring data accuracy and providing insights based on the data.Coordinating with external carriers and shipping sites to ensure timely and accurate delivery of signed delivery and shipment documents.Partnering with customers and internal contacts to proactively resolve issues, ensuring data accuracy, timely response and proactive problem solving. Communicating clearly through email and telephone interactions.Implementing creative solutions for moderate to complex issues, demonstrating skills and knowledge in shipment solutions, shipment documentation and product returns.Your Skills and ExpertiseQualificationsTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:Bachelor’s degree or higher (completed and verified prior to start) AND two (2) years of experience engaging and servicing customers, in a Billing, Issue Resolution, Finance, Customer Support/Service role in a private, public or government environmentORHigh school diploma/ GED (completed and verified prior to start) AND six (6) years of experience engaging and servicing customers, in a Billing, Issue Resolution, Finance, Customer Support/Service role in a private, public or government environmentEnglish level: C2 or higherAdditional qualifications that could help you succeed even further in this role include:Experience with Excel skills including familiarity with conditional formulas, vlookup and pivot tablesExperience with Power BI, Access, and Automation tools Ability to complete repetitive tasks in a timely manner and to keep track of ongoing pending requestsAbility to communicate in writing and verbally using local languages Intermediate to advanced excel and data analysis skillsetExperience in EPR and CRM systems (SAP and Salesforce)Experience in logistics or supply chain managementExperienced with cross-functional project leadership preferredSelf-motivated, and able to work effectively, in cross-functional groups, and with internal and external customersAbility to resolve conflicts effectively and take the initiative to resolve issues before they become problemsAbility to follow through with commitments and show concern for the needs of othersExcellent oral and written communication, including presentation skillsClear and conceptual thinking ability; excellent judgment and discretionPrefers to stay busy with a full workload and enjoys meeting challengesAbility to handle work-related stress; handle multiple priorities simultaneously; and meet deadlinesWork Location: This position follows an on-site working model, meaning the employee is required to perform their duties at the GSC Costa Rica, located at Centro Corporativo El Cafetal, Belén, Heredia. However, depending on the company´s needs and operational capabilities, a flexible on-site schedule may be permitted. At present, employees are expected to work from the office one day per week, to foster collaboration and maintain team connection. Nevertheless, the required on-site presence may be adjusted in the future and could increase to several days per week, depending on business needs and operational priorities. The company will communicate any such changes in advance to ensure a smooth transition. Travel: No travel is required, but there be occasional domestic or international travel if needed. Relocation: Relocation Assistance: Not authorizedSupporting Your Well-being3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Chat with MaxFor assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.