Customer Service Advisor - Office based

At IPRS Health, we’re proud to be one of the UK’s leading providers of physiotherapy and mental health services. We put people first—our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.Having been recognised as Best Employer in the Health Industry and recently achieving Platinum Employer status at the 2023, Best Employer East Awards, we believe in creating an environment where employees feel supported, valued, and inspired to grow.Position:We’re looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team. This is an office based position working in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey.You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.We’re looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team. This is an hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey.You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.Who We’re Looking For:We’re after individuals who are:Friendly and professional, with an excellent telephone mannerDetail-oriented and highly organisedDriven by delivering excellent customer serviceReady to learn and grow within a fast-paced healthcare environmentRequirements:QUALIFICATIONS, TRAINING AND EXPERIENCE (any of the following): GNVQ/NVQ Level 2 qualification or equivalent, or4 GCSE/O level passes A-C or equivalent, including English and Maths; orA minimum of two years customer service experience (or have successfully completed a course with Contact Centre Professional)We’re looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team. This is an hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey.You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.What We’re Looking For:We’re after individuals who are:Friendly and professional, with an excellent telephone mannerDetail-oriented and highly organisedDriven by delivering excellent customer serviceReady to learn and grow within a fast-paced healthcare environmentQualifications (any of the following):GNVQ/NVQ Level 2 or equivalent4 GCSEs (A–C), including English and MathsOr, minimum of 2 years’ customer service experience (or Contact Centre Professional certification)Experience:Customer service or contact centre experienceComfort in engaging with medical professionals and patientsCompetent using Microsoft Office and database systemsSkills:Strong verbal and written communicationHigh attention to detail and accurate data entryExcellent time management and prioritisation skillsAbility to work independently and as part of a supportive teamOther information:What You’ll Get in Return:At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:Salary: £25,396.80 per year (40 hours/week)Schedule: 8-hour shifts between 08:00 – 19:00, Monday–Friday, with some Saturday mornings (08:00–13:00)25 days annual leave + 8 bank holidays (increases with service)Option to purchase additional leaveMoving Day paid leaveVolunteering day Paid leavePension schemeHigh street discounts & wellness perksFree confidential Employee Assistance Programme (EAP)Westfield Health cash plan & free eye testsFree annual flu vaccinationsFree on-site parkingRefer-a-friend scheme (earn up to £1,500!)Shortlisted applicants will be invited to a telephone interview, followed by a face to face meeting at our Contact Centre in Claydon.As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.