Customer Service Agent - Dutch language (all genders)

This job is with Entain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.About The RoleBring your customer-first attitude to Bwin, a part of Entain Group as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people’s person with amazing customer service skills?Seize the opportunity and find out more about us!We’re looking for real team players to be a part of Entain and provide professional support to our customers.What You'll Be DoingHandling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related mattersAssessing individual issues and taking appropriate action to ensure customer needs are metWorking in coordination with other teams based at different locations that share similar objectivesEscalating system anomalies and general issues faced by customers to the relevant partyUnderstanding Standard Operating Procedures and delivering service / quality standards to agreed levelQualificationsWhat We Need From YouWillingness and flexibility to work in the shiftsDutch language C1 levelEnglish language skills to a business standardExcellent written and verbal skills as well as high interpersonal skill levelCalm manner and able to work under pressure and be confident in answering a wide range of customer enquiriesAbility to perform well in a multi-task/cultural and ever-changing dynamic environmentA flexible, creative and driven personalityGeneral computer knowledge (MS Office, Internet)Interest in Sports, Casino and Poker products would be a benefit, relevant training will be providedAdditional InformationAt Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.Depending on your role and location, you can expect to receive benefits likeGreat place to beAnnual Group Bonus PlanFood vouchers – 138 EUR per month (working full.time)Annual Holiday – 5 weeks per year, plus local public holidaysAdditional ‘It’s Your Game’ day off – 1 dayEntain & Enhance days – 2 paid days off to focus on your professional or personal developmentLife Insurance / Personal Disability Insurance / Critical Illness InsuranceHybrid working – 2+ days in the officeSharesave SchemePaid subscription to the mental wellbeing appUnmindand the training portal UdemyReferral ProgramAmazing social events including EOY partySpecial day(s) off: birth of child, marriage, moving household, etc.Special offers / reductions: pharmacy, Magenta, Erste BankAnd outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.