Customer Service Agent

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:Home OxygenNebulisersVentilationsSleepWe currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.How will you CONTRIBUTE and GROW?Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).Main AccountabilitiesReceive and/or place predominantly routine calls.Maintain detailed & current knowledge of company's products/services.Liaise with sales & technical staff to keep them up-to-date with customer needs.Answer customer telephone inquiries, orders, service needs & complaints.Analyze customer service needs for communication to service and technical departments.Raising job orders Differentiating Criteria - Handle larger accounts, managing contracts & overseeing a broader range of administrative functions. - Provide guidance to junior agents. -Dealing with multiple systems to ensure data accuracy -Maintaining a high level KPI for calls answeredAre you a MATCH?2+ years of experience in general office practice Fluent EnglishOur Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.