Customer Service Agent

Role Summary:Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints. Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers.Responding promptly to customer inquiries.Handling a high volume of callsCommunicating with customers via on the phone, email, live chat, or face-to-face.Acknowledging and resolving customer concerns.Communicating and coordinating with colleagues, as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Skills and Experience required:Gained at least one years' relevant experience preferably in a customer service environment.Have good communication skills with an excellent telephone manner.Have demonstrated a good working knowledge of Excel and Word.Organised, diplomatic and a good team player.A proven ability to work to targets and timelines.Terms: Salary: €27,500Hours: 37 hours per week - 9:00am to 5:30 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri This position will be based on-siteLocation: Liosban Industrial Estate, County Galway