Customer Service and Debt Collection Lead (SAP SD)

ALGOTEQUE is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, e-commerce. We deliver our services both in fixed-price and time-and-materials models, helping our customers achieve their business and IT strategies.Job DescriptionWe're seeking a Customer Service and Debt Collection Lead to take ownership of commercial sales and distributions processes across the CEE region (CZ, SVK, HU, PL) for a global premium consumer goods company.Responsibilities Analysis and evaluation of differences in commercial sales and distributions processes within the Global S/4 template and local CEE (CZ, SVK, HU, PL) needs, including: Best practice commercial sales strategies (sales channel organizations including contracts, order processes and key account management, distribution channel management, logistics service provider arrangements, supply chain coordination, delivery scheduling methodology) KPI definitions (sales targets, return rates, customer relations, delivery accuracy levels, OTIF metrics) Developing an interaction model for collaborating with other business functions (Finance, Commercial, Warehouse Management etc.) Policies, governance and reporting hierarchy (billings, credit terms, sales discounts and rebate agreements) General terms, policies and governance (incoterms, scheduling etc.) Consider the strategic implications of cultural, legal and regulatory differences Performing UAT (User Acceptance Testing) during the Test Stage of the projectProfile / Requirements Relevant academic background in Business, Marketing, or related field Extensive experience in commercial sales and distribution aspects, in both an organizational and operating context Deep knowledge in SAP SD (Sales and Distribution) Strong leadership and stakeholder management skills Excellent communication abilities Fluent in English; any other language is a plus