Customer Service Assistant

Position OverviewAs an Customer Service Assistant you will support different teams within the company.Job ResponsibilitiesIn the function of Customer Service Assistant, you:Complete requests received from tech support, customers and service partnersAnalyze existing technical problems and set tasks for Engineers to solve themHandle tickets on ticketing systemsCreate and distribute daily, weekly and monthly reports on critical metrics and other KPIsWork in different Asus IT systems to make various reportsAn Excel assessment is part of the procedureQualifications and background You have a good knowledge of the MS office packageYou are accurate and proactiveYou are eager to learn and not afraid to ask questionsYou are fluent speaking in the English language, both written and oralListening, questioning, and customer service skills with a positive “can-do” attitudeCustomer and Team orientedAbility to navigate a large amount of informationTechnical background is advantagePassion for learning and continuous improvementCulture of customer firstStrong collaborative skillsDriving License(License B)If you feel that you are the person that can meet most of the above challenges, and has the desire for working in a multinational environment, for the TOP3 consumer notebook brand in the world, ASUS is definitely among your top choice.About ASUSASUS is a multinational company known for the world’s best motherboards, personal computers, monitors, graphics cards and other high-quality technology solutions. With a global workforce that includes more than 5,000 R&D professionals, ASUS leads the industry through cutting-edge innovation and design. Ranked 26th in Forbes’ Global 2000 Top Regarded Companies and named among the World’s Most Admired Companies by Fortune. Currently, ASUS has a global staff of more than 17,000 employees.Why join usWe highly value growth and development for our employees. All growth depends upon activity. There is no development physically or intellectually without effort, and effort means personal responsibility and possibilities. At ASUS, you will have an important role and be apart of our journey in search of incredible.*Disclaimer: When you submit your information to LinkedIn, your information will be collected, processed, and used by LinkedIn. LinkedIn will share your information to ASUS for job recruitment purpose.