Customer Service Bookkeeper (Remote)

Company DescriptionWhy You’ll Love Working Here:If you're passionate about helping small businesses succeed, thrive in a collaborative environment, and value candor, impact, and care — you’ll feel right at home at Mainstreet (Bench).We offer a remote-first culture, career growth opportunities, and a supportive, people-first team that celebrates clear communication and client success.Job DescriptionBookkeeping & Account ManagementAccurately categorize transactions, reconcile accounts, and maintain clean ledgersIdentify and resolve discrepancies with care and attention to detailConduct monthly financial reviews to ensure every client’s books are accurate and up to dateClient Support & CommunicationServe as the main point of contact for your clients — small business owners who rely on your guidanceProvide empathetic, professional, and clear communication across chat, email, and phoneBuild strong relationships by explaining financial information in a way clients can easily understandProblem Solving & OwnershipTake initiative to identify and resolve client concerns proactivelyOwn the client experience from start to finish, ensuring satisfaction and trustCollaborate with internal teams using tools like Bench App, Salesforce, and SlackQualifications1+ year of experience in bookkeeping, auditing, or tax preparation2+ years of customer-facing or client service experience — ideally supporting U.S.-based clientsExcellent spoken and written English proficiency (clear, confident, and professional communication is a must)A strong customer service mindset with the ability to explain financial information clearly and empatheticallyProficiency in QuickBooks, Xero, or similar accounting softwareHigh attention to detail, strong problem-solving skills, and a proactive approachDegree in Accounting, Finance, or related field (or equivalent experience)Additional InformationMust be based in Mexico and available to work North American business hours (9 AM – 5 PM EST or PST)Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflowWhat We Offer100% remote-first flexibilityA collaborative, tech-savvy, and people-focused cultureOngoing learning and development opportunities to grow your career