Customer Service Consultant

Customer Services Consultant Opportunity (AgedCare)Full-time | Permanent | Hybrid (Sydney – minimum 3 days in office)Join a leading aged care organisation committed to delivering exceptional customer experiences and supporting the well-being of older Australians.About You:Strong customer focus with experience in a call centre or service environmentExcellent communication skills and genuine empathy for older peopleExperience with Amazon Connect (AWS cloud contact centre platform) is highly regardedAged care or health sector experience preferredKey Responsibilities:Deliver high-quality support and information to customers, families, and referrers via phone and emailManage enquiries from first contact through to conversionEnsure prompt, professional follow-up and maintain accurate recordsIf not, please share this opportunity with anyone who may be a good fit.If interested and not already connected, feel free to connect with me on LinkedIn and follow Logicore Consulting for future opportunities.Regards,Mia