Customer Service Contact

Valeo is an automotive supplier and partner to automakers worldwide. As a technology company, we design innovative solutions for smart mobility, with a particular focus on intuitive driving and reducing CO2 emissions. The Group also provides and distributes spare parts for automakers and independent aftermarket operators.Currently for our entity Valeo Lighting Systems in Chrzanów we are looking for a proactive and detail-oriented Customer Service Contact to join our team. In this role, you will act as the primary liaison between customers and internal departments, ensuring that customer demands are fully integrated into our planning and production systems. You will play a key part in ensuring smooth order fulfillment, accurate planning, and high service levels.Key ResponsibilitiesIdentify and report major order fluctuations between forecasted and confirmed schedules; validate accuracy of customer data.Enter and maintain closed orders in the ERP system.Release picking lists for customer shipments when needed.Follow the full supply chain flow (procurement, production, and shipping) and take corrective actions if needed to maintain high service levels.Coordinate with external logistics platforms and resolve logistical issues.Prepare export customs documentation when necessary.Ensure proper backup exists for each customer account; train backup personnel and inform customers during absences.Join Our Team If You HaveBachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.Minimum 2–3 years of experience in a similar role within supply chain, planning, or customer service—preferably in a manufacturing environment.Experience working with ERP systems (SAP, Oracle, etc.) and EDI platforms. ? as a plusStrong analytical and organizational skills.Fluent in English (minimum B2 level required)We Can Offer YouEmployment in an international production company with high quality standards of work, a leading multinational hightech automotive supplier;Attractive working conditions and benefits: possibility to work remotely, participation in internal and external trainingsAdditional health and life insurance, private medical care (Medicover),Employee Retirement Program (PPE) and other social benefits.