Customer Service & Document Staff (Placement Batam)

About the job Customer Service & Document Staff (Placement Batam)Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.Position OverviewWe are seeking a detail-oriented and communicative individual to join our team as a Customer Service & Documentation Staff (Placement Batam). This role is responsible for handling customer orders, coordinating shipments, and managing shipping documentation and invoicing to support smooth logistics operations.Key ResponsibilitiesManage bookings and coordinate shipping schedules with customers and internal teams.Receive and process shipment orders from customers, sales, and branches.Communicate proactively with customers regarding shipment status and requirements.Monitor vessel departures and arrivals to ensure timely handling of shipments.Input job entries and shipment data into the logistics system.Prepare and distribute shipping documents (e.g., delivery orders, B/L, PoD) accurately and on time.Create and submit invoices and tax documents to Finance with all required attachments.Follow up on the return of original shipping documents for billing purposes.Handle customer complaints and coordinate resolutions with relevant departments.Prepare and submit regular reports to customers and internal stakeholders.Support continuous process improvements and team training activities.RequirementsBachelors degree in Logistics, Business, or a related field.Prior experience in Customer Service, Documentation, or related administrative roles is an advantage.Preferably 1-2 years of experience in logistics, shipping, or freight forwardingStrong communication skills in English and Bahasa Indonesia.Detail-oriented and able to multitask.Proficient in Microsoft Excel and logistics systems (e.g., ERP).