Customer Service E-Commerce (English Project) – Yogyakarta Site

📌 Position: English Customer Service – Yogyakarta Site📍 Location: Yogyakarta (On-site)🕐 Work Schedule: 5 working days, shifting schedule📝 Job SummaryWe are looking for customer service professionals to join our ECS (Email, Chat, Social Media) team. This role focuses on providing responsive, accurate, and friendly customer support through non-voice channels including email, live chat, and social media platforms. You will play a key part in delivering excellent service and maintaining customer satisfaction.Requirements :Fresh graduates welcome!High School grads with CS BPO experienceEnglish B2 minimumExcellent written EnglishCommunicativeWilling to work in 24/7 Shift including Weekend and Public HolidayWilling to place in YOGYAKARTACandidates can work immediately if they passedResponsibility :Answering an Incoming chats and Respond to EmailHandle Customer Inquiries by ChatsProvide Customers about Product and Service InformationIdentify and Escalate Priority IssuesDocumenting All Information According to Standard Operating ProceduresComplete All Chat LogsUpdating customers profile into computerConduct customer surveys to ascertain level of customer serviceAble to quickly locate user problems and provide solution