Customer Service

Eaton’s IS VEH EMB division is currently seeking a Customer Service.What You’ll DoJob Summary The Customer Service Representative is responsible for providing effective customer service, based on knowledge of the company's products and services. The Customer Service Representative interacts with customers to provide information on concerns, questions and/or complaints by telephone or via the Internet.Job ResponsibilitiesWork together with the sales team to meet and exceed customer expectations.Listen, document and resolve customer concerns.Troubleshoot and document potential problems that may arise with the product or service.Report to the Supply Chain Manager clear and accurate information on the status of each customer.Authority to have first contact with the customerAuthority to report possible problems with the product to the customer.QualificationsEducation level requiredUniveristy Degree required.Years And Area Of Experience Required1 year or more in similar position (automotive industry)Technical knowledgeKnowledge and experience in Customer Service.Computer skills.Experience in telephone call taking and call bridging. Problem solving. Continuous improvement.Medium CSR. Basic IATF.Core Tools Basic Troubleshooting Medium.SkillsAccountableGets Results TransparentWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.