Customer Service Executive - FASTag Inbound

Job RequirementsRole/ Job Title: Customer Service Executive-FAS Tag InboundFunction/ Department: Customer ExperienceJob PurposeTo manage Customer Correspondence received through e-mail.Roles & ResponsibilitiesTo manage Customer Correspondence received through e-mail and ensure that customers are responded within 24 hours.Secondary ResponsibilitiesAbility to effectively collaborate with internal and external teams/stake holders.Ability to manage challenging situations and go the extra mile.Key Success MetricsExcellent written and spoken communication.Good understanding of FAS Tag products and processes,Excellent on typing and MS Office skills.Education QualificationGraduation: Bachelor of Science (B.Sc.) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)Post-graduation: MBA/PGDMExperience: 00 to 02 Years of Experience