Customer Service Executive – Airfreight (Air Import)

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions. YOUR ROLEThe incumbent will be part of a larger team within the Air & Ocean department in providing seamless and customer-focused solutions to support the achievement of business objectives.WHAT YOU WILL BE DOING?Answer all incoming calls promptly and politelyRespond to customer enquiries promptlyHandle all air import shipment activation with interface with multiple parties (internal and external customer/stakeholders) on shipment requirementsCheck on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issueObtain charges approval from customer / overseas agent before shipment deliveryProvide flight details and feedback to customer on freight status timelyEnsure import custom formalities are executed and follow up with custom agent if not ready within the agreed KPITo ensure import permit utilized or cancelled before expired and job file closures within KPITo review the inventory list sent from warehouse team for the unattended cargoes and action accordingly Perform recovery to shipment arrived to CEVA warehouse with discrepancy without survey performed at terminalMonitor shipment arrival as well as updating shipment delays to consignee and follow up with origin stations whenever occursGood understanding of customers’ SOP and shipment handling requirement by ensuring compliance prior to shipping from origin or delivery to consignee, with customer satisfactionTake on all other ad-hoc tasks delegated by Supervisor/ManagerWHAT ARE WE LOOKING FOR?• Minimum GCE ‘O’ levels• 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.• Able to work over-time when required• Good written and spoken English • Possess excellent communication and interpersonal skills WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.