Customer Service Lead

Ready to Lead with Heart? Bring Your Customer Service Experience to Healthcare at Serenity. At Serenity Healthcare, we're building high-impact teams and transforming mental wellness. You don't need a medical background—just leadership, empathy, and a passion for people.You Know How to Serve. We'll Teach You How to Heal.We're not looking for clinical experience—we're looking for influential, service-minded leaders who can connect, inspire, and guide. If you're driven to help others and skilled at having meaningful conversations, we'll provide the healthcare training to back it up.The Role: Customer Service LeadAs a Customer Service Lead at Serenity, you'll guide patients as they begin their healing journey, ensure they understand their treatment options, and help them take meaningful next steps. Along the way, you'll support your clinic team, model excellent service, and foster a culture of trust and care.If you're ready to bring your customer service leadership and influence to a mission that matters—this is your chance.What You'll Do:Build strong, supportive relationships with patients starting treatmentEducate and support them to take the next step on their mental health journeyAddress concerns as needed with patience and confidence, to keep people moving forwardPositively support your clinic team by modeling excellent service and communicationLearn and be willing to step into other clinic roles as neededWhat You Need:High School Diploma or GEDA strong customer service background—ideally with 3+ years of full-time experienceLeadership experience or a natural ability to guide and influence othersExcellent communication and problem-solving skillsStrong emotional intelligence and the ability to remain calm under pressureExperience in fast-paced, people-centered roles such as hospitality, call centers, dental/vision/orthopedic offices, caregiving, coaching, or professional tutoring is a strong plusWhy You'll Love Working at Serenity: Fulfillment - Make a real impact by helping patients take back their lives Career Growth - We promote from within and are expanding rapidlyCompetitive Pay Excellent Benefits - We cover 90% of medical, dental & vision 401(k) - Because your future deserves self-care too 10 PTO Days (15 after your first year) + 10 Paid Holidays for rest and renewalWho We Are:Serenity Healthcare uses FDA-cleared, cutting-edge technology to treat mental health conditions—offering hope when traditional treatments haven't worked. Our patient-first approach delivers real results, and we're changing lives every day.Serenity Healthcare is an equal opportunity employer. If you're qualified, you're welcome here. This position is contingent on successfully completing a background check and drug screening upon hire.