Customer Service Management | Foodservice/Hospitality Sales

Are you passionate about building relationships and solving customer challenges in the food service or hospitality industry? Join our team as a Customer Service Management and help us deliver exceptional service and drive account growth!What You’ll DoManage demanding customers with urgency, empathy, and a service-first mindset.Solve restaurant and hospitality challenges by asking insightful questions and offering tailored solutions.Research customer backgrounds (Google reviews, social media, competitor menus) to personalize outreach and build rapport.Communicate transparently and consistently, maintaining frequent customer contact.Plan weekly activities (price review, call plan, order check) and monitor daily order status.Follow up on lost lines, margin dips, or declining trends using data alerts.Use scorecards and dashboards to prioritize outreach and measure results.Collaborate with team members, participate in training, and share best practices.Complete onboarding checklists, follow handoff protocols, and document updates in CRM systems.What You’ll BringFluent English: Must speak and write English fluently for effective customer and team communication.Experience in food service, hospitality, or restaurant operations.Understanding of inventory management, delivery windows, and perishables.Skilled with order management platforms (Salesforce or similar); quick to adopt new tech.Proven ability to grow accounts, upsell/cross-sell, and retain clients.Effective communicator across text, email, and phone; writes clear, concise messages.Data-driven mindset; able to read dashboards, interpret trends, and make decisions from data.Who You AreService-minded and empathetic under pressure.Resilient and coachable—handles feedback and objections professionally.Consultative by nature—asks questions, digs into pain points, and makes proactive suggestions.Curious and resourceful—researches customers to build rapport.Relationship-builder—gains trust through transparency and consistency.Disciplined and organized—maintains a weekly rhythm of planning, outreach, and follow-up.Team-oriented—actively collaborates and shares insights.Growth-oriented—sees challenges as opportunities for improvement.Market-savvy—adapts selling style to local cuisine trends.Respectful of process—completes required documentation and follows protocols.Basic Requirements3+ years professional experience in restaurant, hospitality, or foodservice (front- and back-of-house operations).Fluent in english (Native or Bilingual – Level required).High school diploma required.Customer-facing sales experience (inside sales, account management, customer success).Experience in resolving customer escalations and handling objections.Familiarity with credits, product replacements, or issue-resolution workflows.Technical competence with CRM systems (Salesforce preferred) and Excel/Sheets.Preferred SkillsAssociate or bachelor’s degree in hospitality management, culinary arts, business, or supply chain (not required, but a plus).Certifications in food safety or distribution operations are advantageous.Regional awareness of local cuisine trends and sourcing practices.Comfort discussing food categories (meat, produce, paper goods) and making recommendations.This is a full-time in office position 5 days a week in our Cariari, Heredia office.