Customer Service Manager

Lead a team of 3 in Wagga | 35 hr week paid 38 | 12 extra wellbeing days + gym bonus | Make a real impact in housing & community supportLead a team of 3 delivering tenancy & client support services in WaggaEnjoy 35 hrs work paid as 38 + 12 extra wellbeing days + gym bonusFull-time onsite leadership role with real community impactWe are seeking an experienced Team Lead to manage a small team of three in the delivery of high-quality tenancy and client support services in Wagga. This is an exciting opportunity to make a real difference in the lives of individuals and families, while enjoying a supportive workplace with additional wellbeing benefits.About the Role:The Team Lead provides leadership and operational oversight to a regional client support team, ensuring tenancy and client services are delivered in line with legislation, policy, and best practice. This role focuses on sustainable tenancies through early intervention, integrated support coordination, and community engagementKey ResponsibilitiesSupervise, coach, and develop a team of three staff.Support the resolution of complex tenancy issues.Promote a positive, client-centred team culture.Build effective relationships with clients, support agencies, and stakeholders.Ensure compliance with legislation, accreditation, and housing standards.About YouStrong people leadership and team management experience.Knowledge of tenancy or housing legislation and social/community services.Skilled in conflict resolution, problem-solving, and client-centred practice.Experienced with KPI's and coaching and supporting the teamCommitment to values of opportunity, respect, inclusivity, and accountability.What’s on OfferSalary: SCHADS grade 5 Paid for 38 hours, work 35 hours per weekLeave: 12 additional wellbeing days annually, on top of standard leaveBenefits: Well-being bonus toward gym membership or wellness activitiesLocation: On-site in Wagga Wagga, 5 days per weekImpact: Lead and support a small team of 3 dedicated client support specialistsApply NowIf you are passionate about leading people and supporting communities, we’d love to hear from you.For more information or a confidential discussion, please contact:Jenny Rosser – Managing Director, Be Recruitment Group0435 242 908 | jenny@berecruitment.com.au