Customer Service Manager

About the company: Our client is a global technology company delivering cutting-edge digital, engineering, cloud, and AI solutions across industries in 60 countries with 1000+ company strengths.JOB DESCRIPTIONWe are seeking an individual with experience in the ServiceNow Platform. Additionally, possess a good understanding of the CSM module. ServiceNow Development, Integrations (Rest, SOAP), CSM Module.KEY RESPONSIBILITIESSolution Design: Design and architect solutions within the ServiceNow CSM module to meet specific business needs for customer service operations.Configuration & Customization: Configure and customize core CSM functionalities, including case management, omni-channel capabilities, and self-service portals.Integration: Integrate the ServiceNow CSM module with other internal and external systems to provide a holistic view of customer interactions.Workflow Automation: Automate key customer service workflows to reduce costs and enhance agent efficiency.Custom Application Development: Develop custom applications on the ServiceNow platform to extend CSM capabilities where necessary.Reporting & Analytics: Utilize ServiceNow's robust analytics tools to track customer trends, agent performance, and service bottlenecks to enable data-driven decisions.REQUIRED SKILLS and QUALIFICATIONSServiceNow Platform Expertise: In-depth knowledge of the ServiceNow platform, including its architecture and core functionalities.CSM Module Proficiency: Strong understanding of the ServiceNow Customer Service Management (CSM) module and its components, such as accounts, contacts, cases, entitlements, and contracts.Other Details:Experience 5+ yearsLocation SwedenApply at rimsha@hrways.co (not com)About HR Ways: "HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more."