Customer Service Manager

Customer Service Manager – Atlanta, GA | In Office | Full TimeWe’re hiring for our client, a globally recognized luxury design house celebrated for its craftsmanship, creativity, and heritage. This is a unique opportunity for an experienced customer service leader to guide a dedicated team in delivering an exceptional client experience that reflects the artistry and refinement of a world-class brand.About the Role: As the Customer Service Manager, you’ll lead a team committed to excellence across every client touchpoint. Your focus will be to elevate the customer journey — ensuring responsiveness, accuracy, and care are embedded in every interaction.This role blends strategic leadership with hands-on operational oversight. You’ll streamline processes, implement best practices, and inspire a culture of collaboration and accountability. Above all, you’ll be the guardian of the brand’s service standards — ensuring clients experience the same level of sophistication and attention to detail that defines its products.Key ResponsibilitiesLead & Inspire: Mentor and develop a high-performing Customer Service / Sales Support team that delivers an elevated, concierge-level experience.Client Excellence: Ensure all client inquiries are addressed within 24 hours with empathy, precision, and professionalism.Operational Oversight: Manage day-to-day processes including order accuracy, documentation, and ERP operations across multiple sales channels.Continuous Improvement: Develop, refine, and implement Standard Operating Procedures to enhance efficiency and client satisfaction.Cross-Functional Collaboration: Partner with Sales, Showroom, and Operations teams to ensure a seamless and coordinated client experience.Performance Management: Establish and monitor KPIs around response times, order accuracy, and customer satisfaction — using insights to drive improvement.Reporting & Insights: Deliver clear performance analysis and recommendations to executive and showroom leadership.Brand Representation: Uphold and model the values of excellence, integrity, and passion that define the brand.Qualifications5+ years of experience in customer service, operations, or team management within luxury goods, interior design, or high-end textiles.Proven success leading and developing client-focused teams in a fast-paced environment.Strong understanding of operational processes, KPIs, and service optimization.Proficiency in ERP systems (Dynamics 365 a plus), along with strong Excel and systems navigation skills.A polished communicator who exudes professionalism and confidence.Strategic thinker with exceptional organizational and analytical abilities.A passion for design, craftsmanship, and culture.Bachelor’s degree in Business Administration, Operations, or a related field.Why JoinYou’ll step into a role that combines luxury service leadership and operational impact. As part of a collaborative, growth-minded team, you’ll have the opportunity to evolve the department, refine client experience standards, and represent a storied brand admired worldwide for its artistry and innovation.For immediate review and consideration, contact: Alexandra "Alex" Davis - Alex@InteriorTalent.comInterior Talent, IncSince its founding in 2003, Interior Talent has evolved into one of the leading talent recruitment and retention firms for the Architecture, Interior Design, Engineering, Retail, and Manufacturing industries. Our defined area of expertise and ability to continually adapt to the unique needs of our clients allow us to provide focused, individualized service.For all active Interior Talent job listings, please visit Jobs.InteriorTalent.comCONFIDENTIALITY & PROFESSIONALISM: We assist with the entire process so that looking into a new opportunity is discreet and confidential – we highly value your current position and will never do anything that would bring your future into jeopardyEXPERTISE: In the industry since 2003 - we are your advocate, and WE GET IT – we know making a career decision is difficult, and we’re here for you throughout the whole processwww.InteriorTalent.com