Customer Service Manager

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. ResponsibilitiesProvide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growthEstablish performance benchmarks and hold team to those goalsResolve customer conflicts and handle escalation proceduresQualificationsBachelor's degree or equivalent experience3+ years' of customer serviceExcellent written and verbal communication skillsProficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)