Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Job DescriptionThe successful candidate will be part of SIA's Sales & Marketing Division.Key Responsibilities Include Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:Attending to general enquiriesProviding reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)Handling membership related transactionsAssist in backroom administrative functions and other ad-hoc duties if necessaryHe/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis RequirementsMinimum of NITEC/Higher NITEC or equivalentWork experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage.Working knowledge in Microsoft OfficePossess good verbal and written communication skills and customer service attributesA team player and a quick learnerAble to adapt quickly in response to changes and have the ability to handle work stressTraining in essential customer service, transactional skills and systems will be providedWe thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified