Customer Service Officer

Corowa, New South WalesPart-timeDescriptionBased in CorowaPart time - 39 hours per fortnightTwo positions availableBe part of a team contributing to your local communityThe opportunityAre you passionate about providing exceptional service and making a positive impact on your community? Federation Council is looking for two dynamic and dedicated part-time Customer Service Officers to join our team in Corowa.This is a fundamental role focused on providing exceptional service to the community, promoting a professional image of Council, and supporting efficient operations.ResponsibilitiesAs a Customer Service Officer, you will be the first point of contact for our community. Your responsibilities will include, but are not limited to:Providing friendly, respectful, and responsive face-to-face, phone, and online customer service.Accurately processing customer requests, inquiries, and complaints using the Council’s Customer Request system, and resolving customer issues efficiently.Handling frontline financial transactions, including receipting payments, performing daily financial balancing, and assisting with bank deposits.Operating the switchboard and managing incoming and outgoing mail and courier services.Performing general office duties such as photocopying, printing, and preparing correspondence, and managing stationery supplies.Working collaboratively to manage various administrative functions, including booking calendars for halls, sporting grounds, and parks.Championing the Council's Customer Service Charter to uphold our commitment to service excellence.We have two exciting opportunities available.The hours of work are 9:00am to 5:00pm with 30-minute lunch break, 6 days per fortnight on a rotating roster. Total hours being 19.5 hours per week.Essential Key Criteria To Be Addressed In ApplicationsPrevious customer service or call centre experience, preferably within the Local Government sector.Hold a current and valid class "C" driver's licence.Demonstrated experience in cash receipting, cash handling and banking procedures.Advanced user of a range of software packages such as MS Excel, MS PowerPoint, MS Access, MS Word, Email systems, Internet searching and Records Management systems such as Content Manager (TRIM).Excellent interpersonal and communication skills including an ability to show understanding and patience in communicating a diverse range of individuals.Demonstrated ability to meet the capability requirements of this position as defined in the focus capability statement.What We OfferAn opportunity for you to grow and develop your skills.Salary packaging through Maxxia.Be part of a team contributing to your local community.Employee Assistance Program (EAP).A supportive and inclusive workplace with a real focus on work/life balance.Long service leave entitlements after 5 years' service.The appointment will be in accordance with the Local Government (State) Award and Council’s policies and conditions of employment. The salary is commencing at $34.63 per hour with progression up to $38.22 per hour dependent upon skills and experience.Apply for this roleVisit siteShare