Customer Service Officer

Full time (76 hours per fortnight)Nine-day fortnight optionGenerous superannuation (up to 17%, conditions apply)Five weeks annual leaveFree parking onsiteElectric vehicle charging facilities onsite Health and Wellness program (including free annual skin checks/flu vaccinations, biennial health assessments, seasonal fitness and wellness sessions)Access to health fund corporate discountAccess to on-site gym facility (at the Civic Centre)Great location (on Albany Highway, close to Tonkin and Roe highways)Salary range: $79,703 to $84,706 per year plus superAbout The City Of Gosnells (City)The City of Gosnells serves a diverse community of more than 135,000 residents. The City is a large local government in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.About This PositionJoin our friendly customer service team and make a real impact in a community focused organisation.The City is seeking a dedicated Customer Service Officer to respond to resident enquiries, resolve issues efficiently, and build positive relationships across multiple channels - phone, webchat, emails and face to face.Leverage your communication and problem-solving skills to deliver exceptional service, support a vibrant community and be part of something meaningful.What We Are Looking ForTo be successful in this role you will have:Substantial experience in a similar role and a commitment to service excellence.Professional and empathetic approach to customer service.Strong computer and administrative skills.Experience in cash handling.Outstanding interpersonal skills with the ability to build relationships with a range of stakeholders.A positive work attitude and strong work ethic.Essential RequirementsCurrent National Police Clearance (less than three months old) Please note: This is not essential to apply for the role but will be required at a later stage as it is an appointment condition.In return we can offer youA competitive salary and additional superannuation contributionsOpportunities to grow your skills and careerA supportive and forward-thinking work environment where your contributions shape the community's future.Ready to apply? For more information or to apply visit the City's website.Human Resources can be contacted on 9397 3362 for any questions.Applications close at 4pm on Friday 21 November 2025.Candidates who are deemed suitable but not appointed for this current position may be considered for similar roles as they arise within six months from the date this recruitment closes.The City of Gosnells embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, young people and people with disability.